Glossary

ACL: Access Control List. A named set of rules that define which IP addresses or CIDRs are allowed or denied access to a PBX tenant or service. Managed in ictVoIP Billing Client Services and pushed to FusionPBX.
Autobill: Automated billing process that collects rated CDRs and generates WHMCS invoices for VoIP usage. Autobill runs as a scheduled CRON job before the WHMCS daily CRON.
CDR: Call Detail Record. A record of a single phone call including source, destination, duration, and direction. CDRs are collected from the PBX, rated, and used for billing.
Client Services: The WHMCS admin dashboard in ictVoIP Billing for managing FusionPBX tenants, extensions, gateways, destinations, outbound routes, and ACLs per provider/PBX.
Country code: The numeric dialing prefix assigned to a country. Used to match CDR destinations to the correct tariff and package rate.
Diarization: Speaker identification process in call transcription that labels each speaker’s utterances in the transcript output.
DID: Direct Inward Dialing number. A phone number assigned to a client or service for inbound and/or outbound calls.
Domain: In FusionPBX, a tenant domain. A logical container for users, extensions, gateways, and dialplans for a single customer.
Extension: A phone line or endpoint within a PBX domain, typically mapped to a user, device, or DID.
FusionPBX: An open-source multi-tenant PBX platform based on FreeSWITCH that integrates with ictVoIP Billing for provisioning and billing.
Gateway: A SIP trunk or carrier connection configured on the PBX to route inbound and outbound calls.
Package: A WHMCS product configuration that links a provider, tariff, country code, and rate settings to a client’s VoIP service.
Package rates: The billing rates assigned to a package, including free minutes, markup, and overage charges.
Provider: A VoIP trunk or DID provider (for example, VoIP.ms or DIDWW) configured in ictVoIP Billing for routing, provisioning, and rating.
Rate card: A CSV or other structured list of prefixes and per-minute rates provided by a VoIP provider. Imported into ictVoIP Billing as a tariff.
Special Number Billing: A billing mode that matches specific destination patterns (such as 1300/1800) and applies flat or special rates instead of the standard tariff.
Tariff: A collection of rates for one or more destinations, usually imported from a provider rate card. Tariffs are linked to packages for billing.
Tenant: An isolated customer environment within a multi-tenant PBX. In ictVoIP Billing this is typically managed as a FusionPBX domain.
Tenant domain: The FusionPBX domain that represents a single tenant. Contains extensions, gateways, and dialplans for that tenant.
VoIP: Voice over Internet Protocol. Telephony services delivered over an IP network rather than traditional phone lines.
WHMCS: Web Host Manager Complete Solution. The billing and client management platform on which ictVoIP Billing runs.