Maintenance Tasks

Daily Tasks

1. Review Provisioning Queue

  • Check for pending orders

  • Provision VoIP.ms orders

  • Monitor DIDWW regulatory orders

2. Check DIDWW Order Status

  • Poll orders in order_placed status

  • Follow up on blocked/terminated orders

3. Verify Welcome Emails

  • Ensure clients receive credentials

  • Check email logs for failures

Support & Resources

Documentation

Getting Help

For Platform Issues:

  • Check WHMCS activity log for errors

  • Review error messages in provisioning queue

  • Contact ictVoIP Canada support for assistance

For Provider Issues:

  • VoIP.ms Support: Contact VoIP.ms support team

  • DIDWW Support: Contact DIDWW support team

For Module Support: