ictVoIP Billing Administrators Guide for WHMCS

ictVoIP Billing Management System

ictVoIP Billing Management System is a comprehensive WHMCS addon application that supports multiple providers and various PBX systems. It calculates call times and allows for tariff-based or custom rate billing. The system provides automation for billing overage minutes based on metered plans or VoIP product plans, with CDR views for customer reports based on billing cycles. Client Area addons for customers are continuously expanding within our development roadmap.

Note

This project is under active development. Supported WHMCS versions include 8.12+ and WHMCS v9. Supported PHP versions include 8.1+

🎬 Watch the Introduction Video

Note

📱 Mobile Access: Scan the QR code above to watch the video on your mobile device.

🔗 Direct Link: Watch the video directly here (opens in new tab)

✨ Key Features

The International FusionPBX Billing system, integrated with WHMCS & ictVoIP Billing System, offers a robust set of features for managing VoIP services:

• 🏢 Single or Multi PBX Support - Flexible infrastructure setups

• 🏢 Multi-Tenant or Single-Tenant - Diverse customer structures

• 💱 Multi-Currency Support - Operate in different currencies

• 💳 Postpaid or Prepaid Invoicing - Flexible billing models

• 🌍 National and International Call Billing - Comprehensive call handling

• 📊 Tariff Billing Management - Comprehensive rate management

• 💰 Markup based on Tariffs and Custom Rates - Flexible pricing strategies

• 📞 Automatic CDR Collection - Streamlined call data gathering

• 👤 Client Portal Access - End-user account management

• 📈 Metered or Pay As You Go - Precise usage-based billing

• 🧩 Client Services Admin Dashboard - Centralized WHMCS admin interface to manage FusionPBX tenants, extensions, gateways, and provisioning status per provider/PBX.

• 📦 ictVoIP Box Addon - Optional front-facing FusionPBX provisioning and DID/trunk automation for new and existing WHMCS clients.

• 🔔 Payment Reminders - Automated payment notifications

🔧 Compatibility

ictVoIP Billing is compatible with:

• WHMCS: 8.12+ and WHMCS v9

• PHP: 8.1+

• Web Servers: Apache, LiteSpeed, Nginx

• Databases: MySQL 5.7+, MariaDB 10.3+

You may contact us for a limited Trial for your FusionPBX and WHMCS. Please be sure to indicate your current setup and confirguration based on our requirements which must be met first. Indicate if you require installation assistance for your Test Environment: ictVoIP Billing for FusionPBX Software Contact

🚀 Installation & Setup

For new deployments of ictVoIP Billing v1.4.0, a typical onboarding path is:

• Start with Getting Started and the Quick Install checklist.

• Apply Security Hardening Overview and Let’s Encrypt & SSL/TLS Setup for security and SSL/TLS.

• Define your Backup Strategy Overview and Restore Strategy Overview strategy.

• Move into the Admin Area (Admin Area) and Client Services Admin Area (Client Services Admin Area) to configure providers, servers, tariffs, packages, and tenant/extension provisioning.

• Review the Provisioning Overview overview and PBX-specific modules under Server Modules.

Installation Guide

• Getting Started
  • Overview
  • Key Features
  • Supported Versions
  • Installation Process
    • Quick Install
    • Let’s Encrypt & SSL/TLS Setup
    • Provisioning Overview
    • Security Hardening Overview
    • Backup Strategy Overview
    • Restore Strategy Overview
    • Firewall & Network Access Overview

🔄 Upgrades & Maintenance

Upgrades & Maintenance

• Upgrading ictVoIP Billing and FusionPBX Integration
  • Before You Start
  • Upgrade the ictVoIP Billing Addon (WHMCS)
  • Upgrade the FusionPBX Server Module (WHMCS)
  • Update the FusionPBX API Files (Each FusionPBX Server)
  • Post-Upgrade Testing
  • Rollback (If Needed)

⚙️ System Administration

Administration Guide

• Admin Area
  • Overview
  • Key Features
    • Installing ictVoIP Billing
    • Server Management
    • Client Services Admin Area
    • Provider Management
    • Tariff Management
    • Package Management
    • Latest Package Rates UI & Functionality Updates
    • Billing Management
    • Automated Billing (Autobill)
    • CDR E.164 Validator

🔌 Server Modules

Supported PBX Systems

• FusionPBX Integration
  • Overview
  • Key Features
  • API Access Whitelist
  • Supported Versions
  • Architecture
  • Included APIs & Versions
  • Versioning and Upgrades
    • FusionPBX Installation Guide
    • FusionPBX Configuration Guide
    • FusionPBX API Endpoints
    • FusionPBX Troubleshooting Guide
• Vodia Module
  • Overview
  • Requirements
  • Installation
  • Configuration
  • API Integration
  • Client Area Features
  • Automated Billing
  • Troubleshooting
  • Next Steps

👥 Client Management

Client Features

• Client Admin Area
  • Client Admin Area
    • Product Assignment
    • Low Credit Balance Alerts/Suspend
    • Custom Client Profile Fields
• Client Area Custom Views
  • FusionPBX Client Area & CDRs
    • CDR View & Export
  • Providers Client Area & VoIP Panel
    • VoIP Admin Panel
    • Call Detail Records
    • Faxing
    • Call Rates
    • VoiceMail Panel
    • CallerID Block
• Optional Addons & Apps
  • ictVoIP Box
    • Overview
    • System Requirements
    • High-Level Capabilities
    • Installation & Configuration
    • Product Mapping Configuration
    • Client Checkout Experience
    • Provisioning Workflows
    • Admin Queue Management
    • Troubleshooting
    • Maintenance Tasks
    • Support & Resources
  • ictPopup Manager
    • Overview
    • Features
    • Installation
    • Configuration
    • Usage Examples
    • Troubleshooting
    • Technical Details
    • Changelog
    • Support
    • Requirements
  • Custom Themes
    • FusionPBX Landing Page
  • FusionPBX CDR Maintenance
    • Getting Started
    • Exporting (any v5.1+)
    • Importing
    • Selective Exporting
  • ictSIP Registration Status
    • Installation
    • VoIPms Registrations Status
    • FusionPBX Registrations Status
  • SIP Faxing
    • Fax Panel

🧩 Optional Addons & Apps

Optional Addons & Apps

• ictVoIP Box
  • Overview
  • System Requirements
  • High-Level Capabilities
  • Installation & Configuration
  • Product Mapping Configuration
  • Client Checkout Experience
  • Provisioning Workflows
  • Admin Queue Management
  • Troubleshooting
  • Maintenance Tasks
  • Support & Resources

🔌 API Reference

ictVoIP Billing provides comprehensive API access for integration, automation, and management across all supported modules. See the sections below for quick access to API documentation for each module and general API usage.

API Documentation

• FusionPBX API Endpoints
  • Overview
  • API Summary
  • Authentication
  • WHMCS Integration Note
  • API Endpoints
    • Status API
    • Registration Status API
    • Gateway Provisioning API
    • Gateway List API
    • CDR Export API
  • Developer Notes
  • Error Handling
  • Rate Limiting
  • Security Considerations
• Vodia Module
  • Overview
  • Requirements
  • Installation
  • Configuration
  • API Integration
  • Client Area Features
  • Automated Billing
  • Troubleshooting
  • Next Steps

📋 How-To Guides

The following guides provide step-by-step instructions for installing, configuring, and maintaining the complete ictVoIP Billing system:

• Quick Install: Fast setup for ictVoIP Billing on WHMCS, including module upload, activation, and licensing.

• CDR Maintenance: How to manage and maintain Call Detail Records (CDRs) for accurate billing and reporting.

• Additional Information: Special notes, tips, and troubleshooting for advanced scenarios.

Practical Guides

• Quick Install
  • Supported Versions
  • Installation Checklist
  • Step 1: Prepare Your Environment
  • Step 2: Upload the Package
  • Step 3: Extract and Merge Files
  • Step 4: Activate the ictVoIP Billing Addon
  • Database Initialization
  • Step 5: Run the System Health Check
  • Step 6: Next Steps – Providers and Server Modules
• FusionPBX CDR Maintenance
  • Getting Started
  • Exporting (any v5.1+)
  • Importing
  • Selective Exporting
• Additional Information

📚 Reference

Technology	Official Site
WHMCS	https://www.whmcs.com/
PHP	https://www.php.net/
PostgreSQL	https://www.postgresql.org/
MySQL	https://www.mysql.com/
MariaDB	https://mariadb.org/
phpMyAdmin	https://www.phpmyadmin.net/
FusionPBX	https://www.fusionpbx.com/
Vodia PBX	https://vodia.com/
FreeSWITCH	https://freeswitch.com/
LiteSpeed	https://www.litespeedtech.com/
Apache HTTP Server	https://httpd.apache.org/
Nginx	https://nginx.org/
cPanel	https://cpanel.net/
Debian	https://www.debian.org/
Ubuntu	https://ubuntu.com/
SSL/TLS (Let’s Encrypt)	https://letsencrypt.org/
CRON	https://en.wikipedia.org/wiki/Cron

Core Technologies

• WHMCS
• PHP
• PostgreSQL
• MySQL
• MariaDB
• phpMyAdmin
• FusionPBX
• Vodia PBX
• FreeSWITCH
• LiteSpeed
• Apache HTTP Server
• Nginx
• cPanel
• Debian
• Ubuntu
• SSL/TLS
• CRON

📞 Support

Below are support and community resources for the core technologies used in the ictVoIP Billing system:

Technology	Support / Community Links
ictVoIP Canada	https://www.ictvoip.ca/training.html
WHMCS Help	https://help.whmcs.com/
WHMCS Forums	https://forums.whmcs.com/
PHP	https://www.php.net/support.php
PHP Repo	https://github.com/php/php-src
PostgreSQL Community	https://www.postgresql.org/community/
PostgreSQL General	https://www.postgresql.org/list/pgsql-general/
MySQL Forums	https://forums.mysql.com/
MySQL Repo	https://github.com/mysql/mysql-server
MariaDB Community	https://mariadb.org/community/
MariaDB Knowledgebase	https://mariadb.com/kb/en/mariadb-community/
phpMyAdmin	https://github.com/phpmyadmin/phpmyadmin
phpMyAdmin Questions	https://stackoverflow.com/questions/tagged/phpmyadmin
FusionPBX Forums	https://www.pbxforums.com/
FusionPBX Repo	https://github.com/fusionpbx/fusionpbx
Vodia PBX	https://forum.vodia.com/
FreeSWITCH	https://freeswitch.org/confluence/display/FREESWITCH/Support
	https://github.com/signalwire/freeswitch
LiteSpeed	https://forum.litespeedtech.com/
	https://github.com/litespeedtech
Apache HTTP Server	https://httpd.apache.org/lists.html
	https://github.com/apache/httpd
Nginx	https://forum.nginx.org/
	https://github.com/nginx/nginx
cPanel	https://forums.cpanel.net/
	https://github.com/CpanelInc
Debian	https://forums.debian.net/
	https://salsa.debian.org/
Ubuntu	https://ubuntuforums.org/
	https://github.com/canonical
SSL/TLS (Let’s Encrypt)	https://community.letsencrypt.org/
	https://github.com/letsencrypt/letsencrypt
CRON	https://unix.stackexchange.com/questions/tagged/cron

Support Resources

• Contributing
  • Contributing